FREQUENTLY ASK QUESTION
- What is Italianespress?
- Italianespress is a premium e-commerce store offering high-quality products at great prices. We focus on excellent customer service, fast shipping, and a seamless shopping experience.
2. Where do you ship?
We offer worldwide shipping! Our estimated delivery times are:
- Italy: 3 to 8 business days.
- International: 14 to 31 business days.
3. How can I track my order?
Tracking information will be uploaded as soon as possible after your order is processed. You can check your tracking details on our Track Your Order page.
4. What is your return policy?
We accept returns within 30 days after delivery. Items must be unused, in their original packaging, and in the same condition as received. If you need to initiate a return, please contact our support team.
5. What should I do if my order is delayed?
If your order takes longer than the estimated shipping time, please check your tracking number first. If there are any concerns, reach out to our support team, and we’ll be happy to assist.
6. Can I cancel or modify my order after placing it?
Orders are processed quickly, so if you need to cancel or make changes, please contact us as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
7. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options for a hassle-free checkout.
8. Do you offer refunds?
Yes, we offer refunds for returned items that meet our return policy criteria. If your item is damaged or defective, please contact us with photos, and we’ll arrange a resolution.
9. Do you offer customer support?
Absolutely! Our dedicated support team is available to assist you with any questions or concerns. Feel free to reach out through our Contact Us page.
10. How do I contact Italianespress?
You can reach us via email italianespress@gmail.com or through our Contact Us page. We aim to respond as quickly as possible to assist you.